Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping time for furniture orders?
Most in-stock items ship within 3-5 business days. Delivery times typically range from 1 to 2 weeks depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, we offer white-glove delivery services for an additional fee on select large furniture items. This includes room-of-choice delivery, professional assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging. Please note that return shipping fees may apply.
Are your fabrics pet-friendly and easy to clean?
Many of our collections feature performance fabrics that are specifically designed to be stain-resistant, durable, and easy to maintain, making them ideal for homes with pets and children.
Do your products come with a warranty?
Yes, all CHITA LIVING furniture includes a one-year limited warranty covering manufacturing defects in materials and workmanship from the date of delivery.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary fabric swatches for our upholstered collections to help you choose the perfect color and texture for your space before committing to a full order.